JOBS

Safe, smart and sustainable mobility

The Monotch team is expanding and has the following job offers:

SaaS Service Manager

Are you passionate about great software services, societal impact and the world of mobility? Monotch is looking for a service manager to support our international customers and partners in realizing the benefits our award winning TLEX platform has to offer.

Your role

As our TLEX service manager you look after customer satisfaction and their usage of our services. You combine the ability to listen and understand with the power to explain and excite. You help our customers and partners getting the maximum benefits of the service. You make sure our services operate withing the Service Level Agreement and report to customers and management on service performance. And stay on the alert to identify and asses risks that might endanger the services. Equally important is your ability to gather feedback and contribute to our product roadmap based on feedback and service usage. You understand and can improve processes but don’t lose track of practicalities and switch to action mode when push comes to shove.

What we expect from you

  • A completed HBO or WO education and several years of experience in the area of B2B or B2G service management
  • Listen and understand people, genuine interest in customer needs, build relationships
  • Strong and positive communicator
  • Understand processes, improve them but also able ‘to push though’ where needed
  • A good understanding of IT in general
  • A passion for excellent services
  • Fast learner, excellent written, spoken and presentation abilities in the Dutch and English language.

What you can expect from us:

  • Work with modern technologies, processes and new business models
  • An modern work environment where you can grow both on a personal and professional level
  • A competitive salary that fits with your knowledge / experience
  • A experiences, high quality team to work with

The Company

Monotch focuses on safe, smart and sustainable mobility by connecting data, services and transactions. To achieve this, the company develops and realizes Smart Mobility Platforms. Monotch has extensive experience in connecting mobility data streams such as real-time communication with traffic light control installations, road-side equipment, public transport and parking systems. Our customers are reputable organizations, such as road-authorities, cities, governments and the traffic industry. Our culture: Plan your work, work your plan; Motivation through results; Team before person; Be inquisitive; Wear your pink glasses.

Our main service

Traffic Live Exchange (TLEX) is a platform on which smart traffic lights, roadside systems and sensors can communicate with road users. The supplier-independent platform is used by Dutch and international road authorities, service providers and the traffic industry to inform and optimize traffic flows. This platform of Monotch is unique in the market and is a front runner in the industry.

Interested?

Do you want to be part of our mission to impact the future of mobility? Please send an email: [email protected]

Get started with Monotch today

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